By Ed Dolanski

President, Boeing Global Services & Support Boeing Defense, Space & Security

Innovation Drives Boeing’s Growth in Global Services & Support 

In today’s marketplace, services are as essential as sales and production, representing a significant growth area and keeping the company and its customer connected over a product’s lifecycle. This requires a commitment to uncompromising service, which means delivering the highest level of mission readiness at all times.

Boeing Global Services & Support (GS&S) offers a full spectrum of capabilities, including training, supply chain management, aircraft modernization and sustainment, and maintenance and repairs. We bring to bear the full resources and expertise of Boeing, the world’s largest global aerospace company. The result is affordable, innovative solutions our customers can depend on. We are always there, keeping our customers at the ready.

Our growth at GS&S is fueled by innovation and by leveraging the benefits of Boeing’s global reach, local presence, and uncompromising service. Our customers know that we have roughly 13,000 employees at more than 260 locations in numerous nations, waiting to serve them on a moment’s notice with tailored, affordable solutions. We have all the resources of Boeing at our disposal, which means an ever-present, worldwide supply chain, right in our customers’ backyards.

Our global reach also provides greater flexibility, enabling us to quickly respond to customers, as well as take advantage of synergies that help drive down costs — savings we can pass on to the customer. Our innovation extends to technical areas, new business models, contracting approaches, and distribution techniques that make us even more affordable.

Last year, for example, we opened a Boeing Avionics Maintenance, Repair, and Overhaul center in the Republic of Korea, one of the first of its kind outside the United States. We also signed an agreement with Saudi Aerospace Engineering Industries and Alsalam Aircraft Company to create a Saudi Rotorcraft Support Center in the Kingdom of Saudi Arabia. These groundbreaking facilities, combined with businesses in Boeing Defence Australia and Boeing Defence United Kingdom, reflect our vast reach.

We also partner with Boeing Commercial Aviation Services, which employs more than 11,000 people in sixty countries, and Boeing’s subsidiary Aviall. The latter’s network of forty global customer service and distribution centers makes it a premier provider of new aviation parts and related aftermarket services.

Our customers benefit from products and services that are effective, affordable, and available, when and where they need them. That is Boeing’s commitment to uncompromising service.

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